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Dedicated Server Web Hosting => Miscellaneous => Topic started by: FazalGR on August 25, 2026, 01:01:28 AM
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The technician is confronted by the PSA's ticketing capacity. The customer is facing the help desk tools. SuperOps, Zendesk, Freshdesk, or the MSP's own HaloPSA portal. The helpdesk is operated independently of the PSA by some MSPs. Others make use of the integrated customer portal of the PSA software with RMM tools (https://www.gorelo.io).
In either case, the PSA must round-trip with the customer-facing layer. A ticket is added to the PSA's queue when a customer files one via the portal. The customer can view the update on their portal when the technician modifies the ticket in the PSA. Status updates, attachments, and comments. Everywhere in both directions.
Also Read: Guide to Check Which Powershell Version You are Using (https://www.gorelo.io/blog/check-powershell-version/)