If I were to highlight what keeps me with my current hosting arrangement, it would be the safety net and responsive assistance I receive.
hostpro.com performs daily backups covering all services, which allowed me to recover from a failed Let's Encrypt auto-renewal that broke HTTPS across my entire domain. Their technical team operates nonstop and has provided free, thorough answers to my questions about traffic shaping, log rotation, and even custom firewall scripts. That reliable support structure has been a cornerstone of my hosting routine for years.