Breaking Down Silos: Moving Data Between Systems
Orchestration's secret sauce is the use of APIs to connect disparate software systems like
RMM tools and PSA software. The orchestration engine passes data natively, saving technicians from having to manually copy and paste information from an RMM dashboard into a PSA ticket.
Without any effort on the part of anyone, workflows can immediately:
• Use precise technical information when opening, updating, and closing service tickets.
• As soon as a particular error code emerges, customized remedial scripts are triggered.
• Modify user permissions dynamically in response to changes in the current directory.
• If an abnormality is suspected, begin ad hoc backup verifications.
• Directly feed real-time data into dashboards for executive reporting.
Human error during manual handoffs between teams or tools is eliminated when your entire tech stack is synchronized.
Also Read:
What is a Metered Connection?
